Step-By-Step Online Scheduling Guide
Step 2: Schedule a test appointment
Once you have your Pearson VUE web account username and password, you can proceed to scheduling an exam appointment by signing in to your account. (Sign in to your web account now.) Payment, if required, must be made at the same time as scheduling your exam appointment. You cannot book first and pay later. Be sure you know how you are going to pay (credit card, voucher number and/or promotion code) before you begin the scheduling process.
Click on the thumbnail to view a larger screen shot.
Enter your username and password on the sign in screen and click the “Sign In” button. There is also an option to retrieve lost or forgotten usernames and passwords. If you have not requested a username and password before, click on the “create a new web account” link.
This screen displays details about future exam appointments, the status of future appointments, exam authorizations, and appointment history within the past 28 days. The navigation menu on the left of the screen allows you to choose from among various tasks you might want to perform using this interface, such as scheduling exams, viewing your history (with Pearson VUE), updating your profile or changing your sign in (username and password).
Depending on the type of account you have, after you click on “Schedule Exams,” you may be taken to a screen to select your “Testing Program” (1) or select “Exams” (2).
Booking an appointment involves the following stages—
(By clicking on the links, you will be taken to the details explaining each particular stage.)
During the booking process these stages are always listed as “breadcrumbs” across the top of the page. The stage you have reached in the scheduling process is shown in bold. The steps you have already completed appear as links so that you can backtrack if necessary. Until you reach the confirm stage, backtracking is fine.
If applicable, select the “Testing Program” that you would like to schedule an exam appointment with and click the “Continue” button.
On this screen, you will select the exam(s) you would like to book. For many testing programs, you can register for multiple exams on the same order. (Please Note: You may only apply one voucher code per order.) The price of the exam appears on this screen. You can view the price of the exam by clicking on the “Information” graphic. This price is calculated from the country defined in your profile. (If you decide to take the exam in a different country, the price will be updated on the “Review” screen.) All applicable local taxes, including VAT, will be displayed on the “Review” screen.
Once you have selected the exam that you want to book, the same screen will be refreshed to show you the exam language options. This feature is relevant to many exams delivered by Pearson VUE. If multiple languages appear in the drop-down, be sure to select the language you want to take the exam in. Today’s exam price will be displayed. Click on the “Next” button to continue with your booking.
Next, you will choose the test center at which you will take your exam. You begin by searching for test centers using geographical criteria: country, city, and/or ZIP/postal code. The system will bring back the 5, 10 or 20 closest test centers as you ask it for, consistent with your search criteria. The country, state/province (if applicable), city and ZIP/postal code are pre-selected based on the address in your profile. Click on the “Search” button to find test centers.
Once you press “Search,” the screen will refresh to show the test centers that match your search criteria.
Select the test center of your choice and the screen will refresh again to confirm your choice. You may select up to four (4) test centers to search for appointments at one time. If you are happy with the chosen test center(s), click on the “Next” button to continue with your booking.
Now, you will choose the date and time of your exam appointment. A calendar is displayed to help with your selection. The calendar defaults to the current month, but you can look at later months too. (If the calendar month does not change, then there are no open seats defined for the chosen test center. If this happens, you should contact customer service.) You can check appointment availability using the calendar in various ways (all the appointments available on a certain date, all the appointments available in a certain week, all the appointments available on Mondays in February, etc.).
When you make your selection of a date or a date-range from the calendar, the screen will refresh as pictured below to show the available appointment times for that date (or those dates). The available times will be listed in the text box on the right. Make sure you don’t confuse a.m. and p.m.! The screen allows you to display the time either in 12 hour (a.m./p.m.) or in 24 hour format. After you select the desired appointment time, you will need to click the “Select Appointment” button.
After you click on the “Select Appointment” button, the screen will refresh again. Your chosen test center and test slot (date and time) will now be shown above the calendar, as in the example below. If you are unhappy with the appointments available at your chosen test center you can always go back to the test centers selection stage and try finding a better appointment at a different test center. Once you are happy with your test appointment — location, date and time — you should click the “Next” button and you will be taken to the “Review” page.
Here you will see your test appointment selected, and the amount to pay shown below it. Your contact details are also shown on this review page. Please check them carefully and correct/update them if necessary, using the “update your profile” link. If you have a voucher or promotion code to apply to your exam, this is also the place to enter it. (Once a voucher or promotion code is entered and the “Apply” button is clicked, the screen will refresh and the exam total will be updated. If there is a problem with the voucher number or promotion code, an alert box will appear.) Only when everything on the page is right should you click on the “Next” button.
You will not see this screen if your exam does not have a fee or if you entered a voucher number or promotion code at the previous screen that equals 100% of the exam cost.
Now you have reached the payment stage. If you haven’t entered a voucher or promotion code for 100% of the exam cost, your exam appointment cannot be completed without making payment. Pearson VUE accepts the following major credit cards: VISA, MasterCard, American Express and JCB. (Due to international verification issues, debit cards are not accepted.)
Pictured below is the payment screen. It works like most other web payment systems. The credit card billing address is shown automatically by using the primary address you entered in your profile. You can change it to another address if the person who is paying lives at a different address from you by unclicking the check box next to “Billing address matches the address below.” A wrong billing address could lead to a card verification problem. Once you have entered your payment details, click the “Next” button at the bottom of the page. Your payment will not take effect until you confirm your whole transaction on the next screen.
After the payment stage you are brought to a confirmation screen that contains all your test and payment details together. Please give it all one more read over. You then need to click to indicate that you have read the policies concerning exam check-in, rescheduling and cancellation. These are important. They allow you to reschedule and/or cancel your exam without paying again; subject to certain conditions. If you do not meet the conditions and then you are absent from (or you check-in too late for) your exam, you will have to book another exam and pay again. Once you have read and agreed to the policies, click the “Confirm Order” button.
After you have clicked the “Confirm Order” button on the screen above, a receipt will appear on-screen. An email confirming your test appointment will also be sent to the email address in your profile. As with your password email, it should arrive within a very short time, and at the very latest within one working day. If it does not seem to have arrived please check your junk-mail or spam folder before contacting Pearson VUE. You are very likely to find the confirmation message languishing there. If it really hasn’t arrived, please contact Pearson VUE.
After you have scheduled your exam, it will immediately appear on the “Current Activity” screen under “Future Appointments.” If you need to reschedule or cancel your exam, you will access these links from here. (Please Note: Each testing program has different policies about when and if you can reschedule and cancel your exams. Refer to your confirmation email for the most current policy.)